Our Return Policy

We want you to love what you buy. This policy explains your options for returns and exchanges for products from www.gridironanfl.com.

1. Return Window & Conditions

Basic Requirements

For a smooth return, please ensure your item:

• Is in its original, resalable condition (unworn, unwashed)
• Has all original packaging, tags, labels, and parts
• Is being returned within [30] days of when you received it
• Is accompanied by its original order number or invoice

Items We Cannot Return

Due to their nature, we do not accept returns for:

• Custom-made or personalized goods (e.g., with monograms)
• Digital products, downloadable content, or gift certificates
• Items sold “as-is” or on final sale/clearance
• Personal care items where the seal is broken

2. How to Send Something Back

The Return Procedure

Follow these steps to return an item:

• Contact our team via email at [email protected] for authorization
• We will provide you with an RMA# and our return address
• Securely pack the item, ideally in its original box
• Ship it to us using a trackable and insured mail service
• Keep a copy of your postage receipt until the case is closed

3. Your Refund

Processing Details

After we get your return package and verify its contents:

• We will process your refund within 3-5 business days
• The money will be returned to your original form of payment
• Please note that initial shipping & handling are non-refundable
• You’ll receive an email notification once the refund is complete

4. Making an Exchange

To exchange for another product:

• Please contact us within the eligible return period
• We can only exchange for items currently in stock
• We will handle any price adjustment via separate transaction

5. Problems with Your Order

If there’s a quality issue or shipping error:

• Please let us know within 10 days of receiving the order
• We may ask for photos to help us understand the issue
• We will resolve it with a replacement, repair, or full refund
• We cover the cost to return the item to us

6. Who Pays for Shipping Back?

Return shipping costs are assigned this way:

• For returns not due to our error: Customer pays return shipping
• For returns due to damage/defect or our mistake: We pay return shipping
• International customers: Responsible for all return shipping and customs fees

7. Store Credit Option

Prefer credit for future shopping?

• Store credit is issued instantly when your return is approved
• It does not expire
• Redeem it anytime on www.gridironanfl.com

8. Contact Customer Service

Need help with a return?

• Email us at: [email protected]
• We typically reply within one business day
• Always reference your order number for faster service

9. Policy Updates

We may modify this return policy. The date of the last update will be noted at the top of the page.